We have found that several users using the Outlook App on their phones are not automatically syncing after being moved to the Microsoft Cloud.  If you encounter this issue, please remove your Hawken email account then re-add by using the steps below.  Please reach out if you need further assistance. 

iOS (Apple) Devices

iOS Mail App

1. Go to Settings > Mail > Accounts > Add Account.
2. Select the account you want to remove and select Delete Account.
3. Click Delete Account to confirm.
4. Go to Settings > Mail > Accounts > Add Account.
5. Click Add Account
6. Select Microsoft Exchange
7. Follow the on-screen directions entering your email address and password (**note two factor authentication may be required**)

Outlook App for iOS

1. Open the Microsoft Outlook app.
2. Navigate to Settings.
3. Select the account you want to remove and select Delete Account.
4. Click Delete to confirm.
5. Navigate to Settings.
6. Click Add Mail Account (Outlook, Gmail, Exchange, iCloud)
7. Follow the on-screen directions entering your email address and password (**note two factor authentication may be required**)

Android Devices

Android Mail App for Office 365 Email

1. Open the email account.
2. Select Menu (⋮) and Settings.
3. Select the email you wish to remove.
4. Scroll to the bottom and select Delete Account.
5. Click OK to confirm.
6. Select Menu (⋮) and Settings
7. Select Add Account
8. Select Microsoft Exchange/Office 365
9. Follow the on-screen directions entering your email address and password (**note two factor authentication may be required**)

 

Outlook App

1. Open the Microsoft Outlook app.
2. Navigate to Settings.
3. Select the account you want to remove and select Delete Account.
4. Click Delete to confirm.
5. Navigate to Settings.
6. Click Add Mail Account (Outlook, Gmail, Exchange, iCloud)
7. Follow the on-screen directions entering your email address and password (**note two factor authentication may be required**)