Outlook Working Offline

Outlook Working Offline

Not receiving E-Mails?


  “Outlook is Working Offline”

“There’s a red X over my outlook”

“I am not sending or receiving e-mails from outlook”


Here’s the Solution:


-   In Outlook navigate to the “Send/Receive” Tab

-   Find the button that says “Work Offline”

-   Ensure that the button is not active/greyed out


Pictures of Steps:





    • Related Articles

    • Add Outlook (exchange account) to the iOS Mail and Calendar Apps

      To add your outlook (i.e. exchange account) to your iOS Mail and Calendar Apps please follow the steps pictured below If prompted whether to setup manually or to sign-in select SIGN-IN
    • Connecting to your Hawken email for the first time (Outlook 365)

      First, open your start menu by left clicking on the Start Menu Icon Next, search for Outlook  and open it by left clicking it. Next, you should see a screen like this: (if your email address isn't auto filled please type it in and click connect) On ...
    • Email sync on Mobile Devices

      We have found that several users using the Outlook App on their phones are not automatically syncing after being moved to the Microsoft Cloud.  If you encounter this issue, please remove your Hawken email account then re-add by using the steps ...
    • Hawken Email Migration to Office 365

      Most Hawken email accounts are moving from On Premise storage (servers at Hawken School)  to the Office/Microsoft 365 cloud servers.  The migration is designed to be as seamless as possible however there are a few differences we want to you be aware ...
    • My webcam isn't working!

      My webcam isn’t working   Here is a basic guide to try to self-solve issues with the webcam on your Lenovo Thinkpad computer.         1.)    Restart your computer from the start menu.       2.)    Run all available Lenovo System Updates.  This may ...