Recover a lost Word document

Recover a lost Word document



How to recover a lost Word document

Resolution

To fix this problem, use the following methods in the order in which they're presented, as appropriate for your situation.

Method 1: Search for the original document

To do this, follow these steps, as appropriate for the version of Windows that you're running.

Windows 10 

  1. Select Start, type the document name in the Start Search box (.doc or .docx), and then press Enter. If the File list contains the document, double-click the document to open it in Word.
  2. If the File list does not contain the file, go to Method 2.

Method 2: Search for Word Backup files

Word Backup file names end with the .wbk extension. If the Always create Backup copy option is selected, there may be a Backup copy of the file.

NOTE -  To locate this option:

  • Word for Office 365Word 2019Word 2016: Select File, then Options, and then Advanced. Scroll down to the Save section and select Always create backup copy.

To find the Backup copy of the file, follow these steps:

  1. Locate the folder in which you last saved the missing file.
  2. Search for files that have the .wbk file name extension.

If there's no .wbk file in the original folder, search the computer for any .wbk files. To do this, follow these steps:

Windows 10 and Windows 7

  1. Select Start, type *.wbk in the Start Search box, and then press Enter.
  2. If the File list contains the Backup file, repeat the steps in step 2 ("Search for files that have the .wbk file name extension") to open the file. If the File list does not contain the Backup file, go to Method 3.

If you find any files that have the name "Backup of" followed by the name of the missing file, use one of the following procedures, as appropriate for the version of Word that you're running.

Word for Office 365Word 2019Word 2016

On the File menu, select Open, and then Browse. (In some versions, select Computer and then Browse.)

  1. In the Files of type list (All Word Documents), select All Files.
  2. Select the Backup file that you found, and then select Open.

Method 3: Search for Auto-Recover files

Auto-Recover file names end with the .asd extension. By default, Word searches for Auto-Recover files every time that it starts, and then it displays all that it finds in the Document Recovery task pane.

  1. Use Word to automatically find the Auto-Recover files. To do this, follow these steps:
  1. Right-click the taskbar, and then select Task Manager.
  2. On the Processes tab, select any instance of Winword.exe or Microsoft Word, and then select End Task or End Process. Repeat this step until you have exited all instances of Winword.exe and Word.
  3. Close the Windows Task Manager dialog box, and then start Word.

If Word finds the Auto-Recover file, the Document Recovery task pane opens on the left side of the screen, and the missing document is listed as "document name [Original]" or as "document name [Recovered]." If this occurs, double-click the file in the Document Recovery pane, select Save As on the File menu, and then save the document as a .docx file. Manually change the extension to .docx, if necessary, by right-clicking the file and selecting Rename.

  1. If the Recovery pane does not open, manually search for Auto-Recover files. To do this, use one of the following procedures, as appropriate for the version of Word that you're running.

Word for Office 365Word 2019Word 2016

On the File menu, select Open, and then Browse.

  1. If you don't see your document listed, select Recover Unsaved Documents.
  1. If you can't locate an Auto-Recover file in the location that is identified in the Folder name list, search your whole drive for any .asd files. To do this, follow these steps:

Windows 10 

Select Start, type .asd in the Start Search box, and then press Enter.

  1. If the File list does not contain Auto-Recover files, go to Method 4.

If you find any files that have the .asd extension, use one of the following procedures, as appropriate for the version of Word that you're running:

Word 2019Word 2016

On the File menu, select Open, and then Browse. (In some versions, select **Computer **and then Browse.)

  1. In the Files of type list (All Word Documents), select All Files.
  2. Select the .asd file that you found, and then select Open.

 NOTE - If you find an AutoRecover file in the Recovery pane that does not open correctly, go to "Method 6: How to troubleshoot damaged documents" for more information about how to open damaged files.

Method 4: Search for temporary files

Temporary file names end with the .tmp extension. To find these files, use one of the following procedures.

Windows 10 and Windows 7

  1. Select Start, type .tmp in the Start Search box, and then press Enter.
  2. On the Show only toolbar, select Other.
  3. Scroll through the files and search for files that match the last few dates and times that you edited the document. If you find the document that you're looking for, go to "Method 6: How to troubleshoot damaged documents" for more information about how to recover information from the file.

Method 5: Search for "~" files

Some temporary file names start with the tilde (~) character. To find these files, follow these steps:

Windows 10 and Windows 7

  1. Select Start, type ~ in the Start Search box.
  2. Select See more results.

Scroll through the files, and look for any that may match the last few dates and times that you edited the document. If you find the document that you're looking for, go to "Method 6: How to troubleshoot damaged documents" for more information about how to recover information from the file.

For information about how Word creates and uses temporary files, see Description of how Word creates temporary files.

Method 6: How to troubleshoot damaged documents

For information about how to troubleshoot damaged Word documents, see the following articles in the Microsoft Knowledge Base:

How to troubleshoot damaged documents in Word

More information

You can lose a Word document in certain situations. For example, the document may be lost if an error occurs that forces Word to close, if you experience a power interruption while editing, or if you close the document without saving your changes.

[!NOTE] The whole document may be lost if you have not recently saved the document. If you have saved your document, you may lose only the changes that you made since the last save. Be aware that some lost documents may not be recoverable.

The Auto-Recover feature in Word performs an emergency Backup of open documents when an error occurs. Some errors can interfere with the Auto-Recover functionality. The Auto-Recover feature is not a substitute for saving your files.

We do not provide any utilities to recover deleted documents. However, some third-party utilities to recover deleted documents might be available on the Internet.

For more information about Auto-Recover, see the following articles in the Microsoft Knowledge Base:





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