How to Submit Lenovo Warranty Claims from Home
How to Submit a Lenovo Service Request
- Verify your computer’s Accidental Damage Protection and/or Warranty is active by using this site: https://pcsupport.lenovo.com/us/en/warrantylookup#/ to search for plans associated with your serial number.
- Your serial number is written on the Hawken Label on the lid of your computer and on the Lenovo Label on the bottom.
- If you do not have any labels or they are illegible, copy and paste this into your command prompt: wmic bios get serialnumber
- Once you have verified your computer is covered follow this link to create an IBM account: IBM Account Setup
- Finally, go to this page: https://idaas.iam.ibm.com/idaas/mtfim/sps/authsvc?PolicyId=urn:ibm:security:authentication:asf:basicldapuser and sign in with the IBM account you created. You will be able to submit a new service request once you are signed in.
Lenovo System update tutorial - 20MAR20
| Lenovo System updates Hawken Tech 20MAR20 Lenovo System update tutorial 21MAR20 It is recommended to plug your device into a power source, as some update required it. Save all unsaved documents – close applications. In the bottom left search ...
Repair Office from the Control Panel
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Reset Windows Device to Windows Home Version - Only Use When Leaving Hawken
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Getting Your Data Ready for a Loaner with no F2F interaction.
Use this tutorial to ensure your data is available on a loaner computer with a different drive installed. Helpful while conducting a loaner hand-off with minimal F2F interaction. Before Turning in Your Laptop Back up Back up your local files from ...
General Maintenance of your Lenovo computer
Below are some recommendations for keeping your computer in optimal condition, not only for remote learning, but during traditional school as well. A computer that is well-maintained and cared for results in fewer visits to the tech office, less ...